AFTER SALE SERVICE
We have a professional team of after sales service to provide precise understanding and communication with our client regarding the after sale service.
For warranty claims, the clients will need to keep the defective product(s) , we will send QC to testing and evaluation. Once a replacement has been approved, we will send you new goods within 3-7 days.
We provide you 0.5% spare parts in shipment for the guarantees.
WHAT DOES THE WARRANTY COVER?
Avane extends a limited one-year warranty to the original purchaser against product manufacturing and performance defects when the product is used for the purpose intended under normal conditions. only to the original purchaser against manufacturing defects for the lifetime of the product when the product is used for the purpose intended and under normal conditions. This warranty does not apply to damages incurred as a result of wear and tear caused by normal use over time, the natural breakdown of colors and materials over extended time and use, accidental damage, unreasonable use, improper care, modifications or alterations to the product or negligence in care or use of the product. “Lifetime” is defined as the expected and typical life of the product, and specifically not the lifetime of the original purchaser or user. This warranty is non-transferable and only applies to the original purchaser of the product, and only to products purchased and used in the United States of America. Removal or defacing of brand labels voids the warranty. Avane shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on its products, including any damage to person or property, whenever the law allows.
1. By Sea
FOB: We contact with forwarder who charges for our clients to ship the goods
CIF: We contact our own forwarder to get cost to service for our clients to ship the goods
2. By air( UPS , DHL , FedEx , TNT )
We provide CBM / Weight to our clients, they contact forwarder directly to ship the goods.
We get shipping charges from our forwarder to provide to our clients to ship the goods
3. By train
We have forwarder help to ship mass production goods to Europe countries by train, it takes about 15-21 days.
1 .Product in package box with packing list & PP bag, 20 to 100 pieces package box in transportation export carton.
2. Product in package box with packing list & PP bag, 5 to 20 pieces packing box in inner box, 5-20 inner box in transportation export carton.
For mass production orders
1) MSDS test report needed for shipping products with built-in Li-battery
2) DGM test report request shipping by air for built-in battery products
3) UN38.3 test report
4) Report for safe transport of goods
5) 1.2M drop test report
For sample order by DHL
1) Within 2 samples, we can send by our DHL carriage account.
2) If the sample request more than 2 pieces, we will find forwarder to help on shipping.